IT Support Engineer I

About you:

You are a multi-faceted superstar that loves getting up in the morning to make people's lives better and more efficient working at a young and modern company with a fun-loving culture that lets you unleash your awesome potential. You have been known to take on projects where you have had minimal subject matter exposure and have exceeded all expectations on your delivery of those projects. If this sounds like you, please ensure you meet the requirements below and submit your resume today!

Compensation/Benefits include:

• Competitive salary commensurate with skills and experience
• Health Insurance (Gold Tier) + Vision, Dental, Disability, and Life
• Paid Holidays
• 3 Weeks of Paid Time Off
• Continuing Education (i.e. Paid Certification Training)
• Use of company car or mileage reimbursement
• Performance-based bonuses
• Pool Tournaments
• Monthly Catered Lunch
• Quarterly Team Celebrations, and more
• A Stocked Kitchen

About us:

At TruAdvantage, we strongly believe in investing in our people because we know that a company is only as good as its team members. We believe in empowering our team members, so they can learn, lead, and impact other team members and our clients. Our clients know it, feel it and most likely that’s the contributing factor to a 97% plus client satisfaction and retention rate over the past years. At TruAdvantage, we provide opportunities for career advancement (certifications and classes) and personal growth while fostering a hard-working and fun-loving environment.

Based in the Bay Area, TruAdvantage is an award-winning managed IT Service provider that specializes in real-time IT support, cybersecurity, cloud, and Strategic IT consulting. We believe in delivering IT solutions that can solve our client’s problems, optimize their organization’s and staff’s efficiency, and help them grow competitive advantage. “IT to solve.optimize.grow” is not a mere tag line but the core of our mission.

We are looking for someone who likes to have fun, be challenged, and solve problems every day. If that sounds good to you, please fill out the application. You may also want to check out the following links:

Our new office: https://www.truadvantage.com/headquarters/
Our clients’ video testimonials: https://www.truadvantage.com/our-clients/

Responsibilities:

• Provide world-class IT services to our customers
• Maintain excellent customer relationships with all clients
• Demonstrate a high degree of professional conduct at all times
• DAILY time entry accounting for at least 9 hours
• Documentation of Client Networks
• Small Projects
• Assist Sr. Engineers on Larger projects
• Assist with monitoring and tracking of service tickets to ensure that resolution occurs within the timeline
• Ability to provide accurate time estimates for how long a task will take Develop and maintain knowledge of the client’s specific business environment
• Regularly communicate with clients, set expectations and set priorities appropriately
• Ability to articulate technical information clearly and simply to non-technical people
• Provide timely status updates, root-cause analysis and ideas to address issues
• Apply fundamental troubleshooting skills to issues before escalating to the appropriate group
• Recognize and resolve systemic issues to prevent them from repeating
• Takes ownership of tasks and follows through to ensure complete resolution
• Takes a personal interest in, and responsibility for, quality of work they perform or are associated with
• Ability to pay close attention to detail while performing technically detailed tasks
• Ability to deal effectively with stressful situations
• Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
• Understands that the success of individuals is measured by the success of their teams
• Ability to quickly learn new technologies through the use of self-study materials and intuition
• Is self-motivated and can be self-directed when necessary
• Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
• Enjoys sharing information, supporting others, and working on a team to achieve team goals
• Other duties as assigned

Required Qualifications:

• College Degree in a related field
• Experience in IT service help desk and/or consulting

Required Skills:

• Friendly disposition and a great sense of humor
• Impeccable communication, organizational, and customer service skills
• Be a quick learner and thrive to improve knowledge, skills, and performance
• Creative problem solving and strong troubleshooting skills
• Diagnosis and maintenance of all computer hardware and peripherals
• Server and desktop administration using Microsoft OS (Server 2012, 2016, 2019; Windows 7, 10), and Mac OS
• Working experience with TCP/IP networks, DHCP, DNS, routing, firewalls, Wi-Fi
• Basic knowledge of Active Directory and domain environments
• Basic knowledge of Office 365 and administering it
• Basic knowledge of cloud platforms such as Azure and AWS
• Ability to demonstrate consistency and follow-through on assigned tasks

Nice to have:

• Working knowledge of ConnectWise, Continuum or other RMM Tools and IT Glue
• Technical certifications (Microsoft MSCA/MCSE, VMware)
• Working knowledge of Microsoft Azure and relevant experience