Helpdesk Service for Users - 2:00

TruAdvantage: Help Desk service for users

This is a transcript of the video:

Picture this, you wake up in the morning, have a cup of coffee and head into work. Your morning seems to be off to a good start, but then you sit down at your computer and your email won’t load, what do you do? Do you call tech support, hoping that you won’t spend the next half hour on hold or even worse, are you stuck trying to research the solution on your own? However you are getting help, it’s not much help at all if you are wasting time and money by trouble shooting your own IT problem. Our help takes care of things differently, we offer proactive services and our technicians are constantly monitoring the health of your network and devices to ensure things are running smoothly, when problems do happen, we will immediately identify then and begin implementing the appropriate fix, and if you call to report a problem, there is a good chance we are already aware of it and are working to get you back up and running as quickly as possible. Whether it’s a password reset, support for Microsoft application, an antivirus issue or anything between. No problem is too large or small for our certified technical experts. You can reach our support team via phone, email and web based chat so that you can receive professional high quality service in a way that is most convenient for you. Our technicians also maintain regular training, coaching and quality review to continuously sharpen their skills and they are backed by a team of professional supervisors and manager to ensure consistence and unmatched service delivery. What are you waiting for? Help is just a phone call away. Get in touch with us today to discover how we can help support your businesses technology requirement and help you stay as productive as possible.