"Their Personable Management Style Is One of Their Greatest Strengths as a Partner." Marquise Romero

Industry: Healthcare
Bakersfield, CA

Getting Their TruAdvantage With IT Through:

• Managed IT (full) & Cybersecurity
• HIPAA Compliance
• Strategic IT Consulting
• Phone System

Initially, TruAdvantage helped build the practice. Their team installed cables, wireless capabilities, and hardware to get us up and running. Now, they provide managed IT services on-site and remotely. Their team supports our computers and phone systems including voicemail set-up, routing features, and automatic transfer, which directs calls to our answering service after hours. They install any electronic medical records or additional software and troubleshoot any issues that arise. Administering our e-mail system, their team creates new employee accounts. We also use a secure digital faxing platform called Sfax, which TruAdvantage also manages.

We appreciate having different ways of contacting TruAdvantage. They’re available by phone, email, and text, which means we’ve never been placed on hold. Rather, we’re able to continue working while waiting for a callback. Their team is also available after hours. In the event that there’s a bug in our system and we’re busy attending to patients, they’re willing to work after-hours to resolve the issue in order to not impact patient flow.

It’s been valuable to have a single point of contact as they know us by name. When we need help, TruAdvantage knows what’s happening with the technology and provides guidance to solve issues. Their personable management style is one of their greatest strengths as a partner.