Tru Partnership

By our “People first, Tech second” culture & how it impacts our client’s success.

  • Award-winning Culture
  • High-Touch & Truly Personal
  • Great Place To Work Certified
  • Live Helpdesk 24/7
  • 97% Awesome Feedback past 3 Years
  • Extension of Your Team
  • Long-term Partnership, Not A Vendor

TruAdvantage by the Numbers

There is a reason that our Managed IT has over 14 awards by IT Committees (CRN, MSP501) & 150 plus five-star reviews on Google by our clients.

Our CEO - How we impact our clients' success - YouTube Video Thumbnail
Our President - How we impact our clients' success - YouTube Video Thumbnail

What Sets Our Managed IT (totalCARE)
Apart & Impacts Our Clients' Success?

  • MSP501 Ranked #1 in Bay Area, #9 in California
  • Google 150 Plus Reviews
  • CRN MSP500 Award
  • Expertise.com Top IT Bay Area
  • MSSP Top Security Award
  • Clutch Top IT & Cybersecurity California
  • UpCity Excellence Award San Jose
  • CloudTango Top MSP Bay Area
  • Great Place to Work Certified

Our Award-Winning Managed IT (totalCARE) Features & Benefits

MSP501 ranked us #1 in Bay Area and #9 in California. Our friendly and certified helpdesk gets to know you and your staff.


  • 100% Satisfaction Guarantee
  • Answer Phone within 90 Seconds
  • Onsite On-time Guarantee
  • Try Us Before You Commit
  • Make Things Right If We Fall Short
  • Discounted Welcome Aboard Onboarding

Helpdesk Support

  • 24x7 Helpdesk Support
  • Unlimited Live Support
  • Emergency Response
  • Onsite Emergency Response
  • Weekends & Holidays Helpdesk Support
  • Unlimited Onsite Support

Proactive IT Management

  • 24x 7 Network Operation Center (NOC)
  • 24x7 Server & Infrastructure Monitoring and Alerting
  • 24x7 Firewall Monitoring & Alerting
  • 24x7 Alert Escalation, Troubleshooting & Resolution
  • Scheduled Preventive Maintenance
  • Equipment Recycling

Client Success Program (vCIO)

  • Two Dedicated IT Support Engineers
  • Technology Alignment & Strategic Planning
  • Backup & Disaster Recovery Planning
  • Dedicated Client Success Manager
  • Client Satisfaction Feedback Process
  • Bi-weekly Quality Assurance Touches
  • Quarterly Strategic Business Reviews
  • Custom Staff Onboarding & Offboarding Forms
  • Financing (Equipment, Software and Project) + HW Rental
  • Procurement Services
  • License, Contract & Vendor Management
  • Acceptable Use Policy
  • Compliance & Risk Consulting & Mitigation

IT & Business Insights

  • Weekly & Monthly Reporting
  • IT Asset Inventory Portal
  • Budget Planning
  • Live & Realtime Dashboards
  • Lifecycle Management
  • IT Documentation Portal & Access
  • Self-service IT Ticket Portal
  • Payment & Invoice Portal

Education & Training

  • Cybersecurity Awareness Training
  • Phishing Simulation
  • IT & Business Productivity Training
  • Weekly Cyber Tips
  • Monthly IT & Security Newsletter

A Dedicated Team Becomes an Extension of Your Team

Our mission is to become our client's trusted partner and impact their success.

Managed IT Client Success Stories

Our Clients Happiness is our Happiness

"Competent, Fun, Professional and Very Responsive. They Have Contributed to Our Growth Since 2004."

Industry: Healthcare | Client Since: 2004
Size: 30 | San Jose, CA

Getting Their TruAdvantage With IT Through:

  • Proactive Server & Desktop Management
  • Onsite Network Administration
  • Helpdesk Support
  • Virtual Desktops
  • vCIO Services
  • Telephony
  • Backup and Onsite/Offsite Disaster Recovery
  • HIPAA & Healthcare IT Consulting
Reza Malek Co-Founder and Head Surgeon
Minimally Invasive Surgical Solutions (MISS)
(click HERE to read case study)

"TruAdvantage’s Strategic Guidance along with an IT Security Roadmap and Live Helpdesk Support Have Transformed our Organization.”

Industry: Non-Profit | Client Since: 2001
Locations: 2 | San Jose & Campbell, CA

Getting Their TruAdvantage With IT Through:

  • Managed IT with Live Helpdesk
  • High-Level IT Planning
  • Cloud Servers
  • Cybersecurity
  • Staff Training and Education
Priscilla Haynes Executive Director
Santa Clara Methodist Retirement Foundation (SCMRF)

"We Have Incubated over 50 Startup Companies at TechCode and Heavily Rely on Technology and High-level Security. Choosing TruAdvantage Was One of Our Best Decisions."

Industry: Startup Incubator | Client Since: 2018
Size: 50 | Mountain View, CA

Getting Their TruAdvantage With IT Through:

  • High-Level IT Planning
  • Fully-Managed IT
  • Cybersecurity
  • Project Services


Joey Doe Operations Manager

Managed IT Case Studies

Our approach is aimed to lower cost, increase revenue, mitigate risk and improve efficiency for our clients.

Watch Our Clients’ Success Stories

in 20 seconds

We’re Great Place to
Work Certified

since 2004

since 2001

since 2018

since 2011