"They Take Our Feedback Very Seriously and Act on It." Ruby Guzman

Industry: Healthcare | Client Since: 2018
Oakland, CA

Getting Their TruAdvantage With IT Through:

• Managed IT & 247 Cybersecurity
• Backup, Disaster Recovery & Business Continuity
• Phone System
• EMR Support
• HIPAA Compliance

TruAdvantage was referred to us by another Medical practice we have a close connection with. As a matter of fact, both of our practices interviewed TruAdvantage and chose them as our new IT team. We conducted a great deal of due diligence including multiple interviews and meetings, reviewed their process and metrics and checked with some of the references. They surpassed our expectations and made the selection process easy for us.

TruAdvantage in a nutshell:

Amazing support: our staff and doctors feel confident that they can get their issues solved fast. We truly feel like we have a full IT department at our fingertips. Peace of mind: with the security practices and the disaster recovery solution they have put in place, management has a great deal of peace of mind about the security of our data, patient records and overall, the reputation of our practice.

Efficiency and better patient care: with live and responsive support and process improvements implemented by TruAdvantage, we can take care of our patients faster and with higher quality.

Their level of expertise: experience in Cybersecurity and in the healthcare industry and HIPAA compliance.

The team: They have put together a great team. Fun to work with, easy going and professional. They truly become a part of your company. They work with processes and metrics. Their onboarding, offboarding and documentation are phenomenal.

Feedback: I like that I can provide feedback (CSAT) for all the issues and tickets. They take our feedback very seriously and act on it. They help us with high-level vision and strategy for IT, Office workflow and Security.