4 Ways to Connect (Download)
ABSTRACT
Title: 4 Ways to Contact TruAdvantage for Support
Efficient communication is key to resolving IT issues swiftly. This guide outlines the best practices and escalation paths for reaching TruAdvantage’s support team, ensuring clients receive timely, prioritized service.
Key Discussion Points:
📧 Best practices for submitting support tickets via help@truadvantage.com
📞 When and how to use our main support line and after-hours emergency line
🚨 How to declare an emergency and what qualifies as one
📈 Proper escalation path: Service Coordinator → CSM → Service Manager
