What is TruAdvantage Chat?
A real-time communication tool integrated with Microsoft Teams, Slack, and our website to simplify IT support.
Where to Find It:
Accessible via your Teams or Slack app (left-hand menu) or truadvantage.com/support.
How to Submit a Request:
Click “New Request” and briefly describe your issue—the system will generate a support ticket automatically.
Chat with Your Assigned Engineer:
Once assigned, chat directly with the engineer to troubleshoot and resolve your issue efficiently.
Use the Chatbot Option:
Prefer typing in the conversation? You can interact via the chatbot instead of using the left-hand app interface.
Support Availability:
Live chat is available Monday–Friday, 8:30 AM to 5:30 PM. For after-hours support, call 1-888-880-0123 or email help@truadvantage.com.
